Frequently Asked Questions

Every item is meticulously engraved by our skilled artisans. Simply enter your text on the product page, and we will handle the rest. We use both precision laser and hand-engraving techniques depending on the material to ensure a perfect, lasting finish.

Orders are typically processed and engraved within 1-3 business days. Once shipped, standard delivery takes 3-5 business days via USPS or UPS ground. Expedited shipping options (1-2 days) are available at checkout.

Because personalized gifts are custom-made for you, we cannot accept returns or exchanges unless the item arrives defective or there was an error in the engraving on our part. Please report any issues within 7 days of delivery.

We source only the finest materials, including American Walnut, Holy Land Olive Wood, brushed brass, and high-quality stainless steel. Each material is chosen for its durability and natural beauty to create an heirloom-quality gift.

Yes! We love creating unique pieces. If you have a specific request for a logo, special symbol, or bulk order, please reach out to us via our Contact Page or email support@moderntimez.com.

Absolutely. We believe the presentation is just as important as the gift itself. Every order is nestled in a premium gift box with velvet-style lining, ready to be presented to your loved one.

Currently, ModernTimez ships to the United States and Canada. We are working on expanding our international shipping capabilities to other regions in the near future.

Yes. If you need your order by a specific date, please select 'Rush Processing' during checkout. This prioritizes your order in our engraving queue, typically shipping within 24 hours.