About Us
Special Gift for Special Moment
Welcome to ModernTimez, a vibrant beacon of creativity nestled deep in the heart of Texas, USA. A labor of love, we pour our hearts into handcrafting personalized gifts that elevate any occasion from ordinary to extraordinary.
Here at ModernTimez, every product is a testament to our unwavering commitment to quality, and our sole ambition is to sprinkle joy in your shopping journey. We see you, we appreciate you, and we celebrate your decision to support our small business.
Each gift you choose from us is not merely a purchase, but an intimate interaction that we cherish. Should your perfect token of affection elude you, we're here to guide you - either through the digital corridors of our website or a friendly chat directly with us.
To help you navigate the beautiful maze of our personalized offerings, we've created detailed engraving instructions. These guidelines have been designed to ensure that your unique message is engraved perfectly, leaving no room for errors or delays.
Understanding the excitement of gifting, we offer expedited shipping options because we believe in delivering happiness swiftly. And it doesn't end there - we want to see you absolutely smitten with your purchase.
So thank you, for choosing ModernTimez. Our gratitude is as unique and personal as our gifts. We're thrilled to accompany you in this journey, making your loved ones feel extra special with our curated gifts. And in this quest, we promise nothing less than exceptional service, imbued with the warmth of the Texan sun. Welcome aboard, and enjoy the ModernTimez experience!l.
Return Policy
-
Engraved Items:
- Due to the personalized nature of engraved items, we are unable to accept returns or exchanges on these products unless the item is damaged or defective upon arrival.
- Any defects or damages must be reported within 7 days of receipt, along with photographic proof.
-
Non-Engraved Items:
- Returns for non-engraved items must be initiated within 14 days of the delivery date.
- Items must be returned in original, unused condition with all packaging and tags attached.
-
Refund Process:
- Once the return is received and inspected, we will send a notification email.
- If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within 30 days.
-
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or an error occurred when filling the order.
Shipping Policy
-
Order Confirmation and Preview:
- Once an order is placed, customers will receive a confirmation email along with a preview image of the engraved item.
- The engraving process will only begin once we receive confirmation approval from the customer.
-
Production Time:
- After receiving confirmation, please allow 2-3 business days for the engraving process before the item is shipped.
- Non-engraved items will be processed and shipped within 1 days of order placement.
-
Shipping Time and Costs:
- Standard shipping typically takes 4-6 days, and expedited options are available at an additional cost.
- Shipping costs are based on the weight of the order and the delivery location.
-
Tracking:
- Once the item is shipped, customers will receive a shipping confirmation email with a tracking number.
-
Delays and Issues:
- We are not responsible for delays or damages caused by the shipping carrier.
- For any issues or inquiries related to delivery, please contact the carrier directly with your tracking number.
-
International Shipping:
- For international orders, additional customs fees, taxes, or other charges may apply, and the customer is responsible for paying these fees.